Convoke Adds Complaints Management Feature to its Platform

Latest Release Adds Complaints Management, Expands Auto Repossession Capabilities

Convoke, a leader in SaaS solutions for the debt collection market, today announced the most recent software update to its debt collections compliance and management hub. Each year, Convoke develops and releases several updates to its platform to support its clients’ evolving needs. This latest major release includes the introduction of Convoke’s consumer complaints management feature, and the expansion of its auto repossession functionality.

Complaints Management

Convoke’s complaints management system allows credit issuers to track and manage consumer complaints with their registered vendors. Unique features of the complaints management system include:

1. The ability for credit issuers and third party collectors to create, track, and report on complaints throughout the entire lifecycle of debt collection activities, allowing collaboration among all involved parties until final resolution.
2. The new concept of teams, allowing the complaints team to work with other departments within the issuer, such as legal, vendor managers, and risk, while resolving complaints.
3. A complete audit trail and robust reporting to assist in tracking the details of the complaints.

Auto Repossession
Enhancements have been made to Convoke’s auto repossession functionality, expanding the communications channel between an issuer and its Repossession Network, along with the addition of other value-added features developed in partnership with Convoke’s customers. With this latest release, Convoke offers a state-of-the-art recovery management system in the auto repossession market.