Convoke Launches Pulse to Manage Recovery of Post-Charge-Off Balances

The modern recovery management SaaS solution adds balance tracking and cost accounting to its trusted platform.

Convoke today announced the official launch of Convoke Pulse, a ground-breaking solution that adds significant value to the platform’s suite of modern recovery management solutions. Pulse was created to manage the recovery of post-charge-off balances, handling complex financial data across multiple asset classes and collection channels. Pulse enables users to integrate and consolidate data from all first- and third-party systems for a complete and accurate view of each account. Balance and cost data is granular, easy to access, and updated automatically. Convoke Pulse provides up-to-date and accurate information on balances and costs to manage both performance and compliance.

David Pauken, CEO of Convoke, explains the implications of the launch of Pulse: "Convoke Pulse represents a major step forward in our product suite. We aim to support credit issuers with the entire collection and recovery process, so the ability to integrate and track balance and cost data is a critical piece to achieve that goal. The development of Convoke Pulse will also enable more innovative products in the months and years ahead."

Convoke Pulse enables general ledger accounting functionality and can serve as your System of Record. The new Account Detail Hub provides a central location for all account-level data. It is fully configurable and customizable, enabling regulatory oversight, financial management, and integration with other systems. Like other Convoke products, Convoke Pulse is built with security in mind on Convoke's trusted, independently audited architecture.

Convoke Pulse builds on the 2022 launch of Convoke Freeform: a flexible, secure, and easy-to-use collaboration platform. Convoke will continue to develop and expand the product suite to address both the business needs and regulatory requirements of credit issuers.