Collection Channels
Convoke supports the full range of collection channels that credit issuers use in their recovery strategies: agencies, attorneys, debt sales, and debt settlement. The platform has been engineered to help you manage the challenges of remaining compliant, while maximizing your recoveries.
Agency
Complete transparency over all consumer communications (calls, emails, texts, letters, etc.)
Automated media fulfillment (upfront and post-placement orders)
Compliance violation reporting (Do Not Call, call caps, VOD SLAs, etc.)
Simple and immediate transfer of collection information when leveraging an agency network strategy
Legal
Tracking of legal milestones (suit, judgment, garnishment, etc.)
Visibility into every step in the legal collection process
Comprehensive issuer and law firm document management
Loading of military scrubs as well as SLA tracking
Debt Sales
Pre-sale validation of debt portfolios
Automated media fulfillment (upfront and post-sale orders)
Tracking of direct payments made to issuer and forwarded to buyer
Full support of loan buybacks
Debt Settlement
Transparency into all accounts in debt settlement
Secure and efficient platform for settlement negotiation
Immediate awareness of accounts no longer in settlement
Robust, central repository for all settlement artifacts
52M
Unique Loans Housed on Convoke
6.5B
CRM Data Records
625M
Documents Loaded to Convoke
345
Third Party Users
$50M
Product Investment
200+
Platform Releases
Case Studies
See how other organizations have been using Convoke’s tools to transform their recoveries
